Question 1

What is home care?

Accepted Answer

Home care involves a trained caregiver visiting your home to provide assistance with daily living activities, personal care, companionship, and other support. It enables individuals to remain in the comfort and familiarity of their own home rather than moving to a residential care facility.

Question 2

What types of home care services do you offer?

Accepted Answer

We offer a comprehensive range of services including domiciliary care, personal care, companionship care, dementia care, respite care, live-in care, residential care, hospital to home care, physical disability support, transportation assistance, and fall prevention.

Question 3

How do I know if home care is right for my loved one?

Accepted Answer

Home care is suitable for anyone who needs support with daily activities but wishes to remain at home. Signs that home care may be needed include difficulty with personal hygiene, forgetting medications, social isolation, difficulty with household tasks, or recent falls. Contact us for a free assessment to discuss your specific situation.

Question 4

Can home care be provided at short notice?

Accepted Answer

Yes, in most cases we can arrange care within 24-48 hours. For urgent situations, such as hospital discharges, we will do our best to accommodate you as quickly as possible.

Question 5

Do you provide care on weekends and bank holidays?

Accepted Answer

Yes, we provide care seven days a week, including weekends and bank holidays. We also have a 24/7 emergency line for urgent situations.

Question 6

How much does home care cost?

Accepted Answer

The cost of home care varies depending on the type and level of care required. We provide a detailed, transparent quote following your free assessment. There are no hidden charges.

Question 7

Does the HSE fund home care?

Accepted Answer

Yes, the HSE (Health Service Executive) provides funding for home care through the Home Support Service. We accept HSE referrals and can advise you on how to apply for HSE funding. Private funding is also available.

Question 8

Can I use a Fair Deal scheme for home care?

Accepted Answer

The Fair Deal scheme primarily covers nursing home care. However, there are other HSE funding options available for home care. Our team can advise you on the most appropriate funding options for your situation.

Question 9

Are there any additional costs I should be aware of?

Accepted Answer

We believe in complete transparency. All costs will be clearly outlined in your care agreement before care begins. There are no hidden fees or unexpected charges.

Question 10

What is a care plan?

Accepted Answer

A care plan is a detailed document that outlines the specific care and support an individual requires. It covers daily routines, personal preferences, health needs, emergency contacts, and the specific tasks the caregiver will carry out during each visit.

Question 11

How is a care plan created?

Accepted Answer

A care plan is created following a comprehensive assessment conducted by one of our senior care coordinators. The assessment takes place in your home and involves you, your family, and any relevant healthcare professionals.

Question 12

Can a care plan be changed?

Accepted Answer

Yes, care plans are reviewed regularly and can be updated at any time to reflect changes in needs or preferences. We encourage open communication and welcome feedback from clients and families.

Question 13

Who has access to my care plan?

Accepted Answer

Your care plan is shared with your assigned caregiver(s) and relevant members of our management team. It is kept strictly confidential and is not shared with third parties without your consent.

Question 14

What qualifications do your caregivers have?

Accepted Answer

All our caregivers hold recognised healthcare qualifications, such as QQI Level 5 in Healthcare Support or equivalent. They also receive ongoing training in areas such as manual handling, medication management, dementia care, and first aid.

Question 15

Are your caregivers Garda vetted?

Accepted Answer

Yes, every member of our team undergoes full Garda vetting before they begin working with clients. This is a non-negotiable requirement for all staff.

Question 16

How do you select and train your caregivers?

Accepted Answer

We have a rigorous recruitment process that includes application review, interviews, reference checks, and Garda vetting. All caregivers complete a comprehensive induction programme and receive ongoing training and supervision.

Question 17

Can I meet my caregiver before care begins?

Accepted Answer

Yes, we always arrange an introduction visit so you can meet your caregiver before care begins. We want you to feel completely comfortable and confident in your caregiver.

Question 18

What happens in an emergency?

Accepted Answer

We have a 24/7 emergency line that clients and families can call at any time. Our on-call team will respond promptly and coordinate the appropriate response, whether that involves sending a caregiver, contacting emergency services, or advising on next steps.

Question 19

What if my regular caregiver is unavailable?

Accepted Answer

We always have cover arrangements in place to ensure continuity of care. If your regular caregiver is unavailable due to illness or other reasons, we will arrange a suitable replacement as quickly as possible.

Question 20

How do I contact you outside of office hours?

Accepted Answer

Our 24/7 emergency line is available outside of office hours. The number is provided to all clients and families at the start of care. You can also reach us via email and we will respond as quickly as possible.

Question 21

What is a care assessment?

Accepted Answer

A care assessment is a comprehensive evaluation of an individual's care needs, conducted by one of our senior care coordinators in your home. It covers physical health, daily living abilities, social needs, home environment, and personal preferences.

Question 22

Is the assessment free?

Accepted Answer

Yes, our initial care assessment is completely free and carries no obligation. We believe everyone should have access to professional advice about their care options.

Question 23

How long does an assessment take?

Accepted Answer

A typical assessment takes between 45 minutes and 1.5 hours, depending on the complexity of needs. We take the time to ensure we fully understand your situation and can create the most appropriate care plan.

Frequently Asked Questions

Home Care Services

Funding & Costs

Care Plans

Caregiver Qualifications

Emergency Support

Assessments

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