Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2024. This Privacy Policy applies to Lilly Home Care Services and governs the collection and use of personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Controller

Lilly Home Care Services (referred to as "we", "us", or "our") is the data controller responsible for your personal data. We are registered in Ireland and our principal place of business is Unit 2, Griffeen Centre, Lucan, Co. Dublin, K78 R6P4. You can contact us at [email protected] or by calling +353 1 610 9633.

2. What Personal Data We Collect

We collect and process the following categories of personal data: Contact information (name, address, email address, telephone number); Health and care-related information necessary to provide our services; Financial information for billing purposes; Employment information for job applicants; Information about your use of our website, including IP addresses and cookies. We collect this information directly from you, from family members or representatives acting on your behalf, from healthcare professionals involved in your care, and through our website.

3. How We Use Your Personal Data

We use your personal data for the following purposes: To provide and manage home care services; To create and maintain personalised care plans; To communicate with you and your family about your care; To process payments and manage accounts; To comply with our legal and regulatory obligations; To respond to enquiries and complaints; To process job applications; To improve our services and website. The legal bases for our processing include: performance of a contract, compliance with legal obligations, legitimate interests, and, where required, your explicit consent.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Care records are retained for a minimum of 8 years in accordance with Irish healthcare regulations. Financial records are retained for 7 years in accordance with tax legislation. Job application data is retained for 12 months unless you are offered employment. Website usage data is retained for 26 months.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following rights: The right to access your personal data; The right to rectification of inaccurate data; The right to erasure ("right to be forgotten") in certain circumstances; The right to restrict processing; The right to data portability; The right to object to processing; Rights in relation to automated decision-making. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.

6. Data Sharing

We may share your personal data with: Healthcare professionals involved in your care (GPs, hospitals, specialist nurses); The Health Service Executive (HSE) where required for funded care; Our staff and caregivers who need access to provide your care; Third-party service providers who assist us in operating our business (subject to data processing agreements); Regulatory bodies where required by law. We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. All staff receive data protection training and are bound by confidentiality obligations. Access to personal data is restricted to those who need it to perform their duties.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies (necessary for the website to function), analytical cookies (to understand how visitors use our site), and preference cookies (to remember your settings). You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at: Lilly Home Care Services, Unit 2, Griffeen Centre, Lucan, Co. Dublin, K78 R6P4. Email: [email protected]. Phone: +353 1 610 9633.